Re: Warranty issue

[D T W .../\\...]

"Baelwulfe" > wrote in message
...
>
> This week while riding my chain broke and lodged itself in my front
> derailleur, breaking it apart at the bottom. I called the LBS where I
> purchased it, and they told me without even seeing the bike that it is not
a
> warranty issue. I have only had the bike for 2 months now is this normal,
> or am I being screwed. On another note the giant web site states that the
> NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times that
> it does not come with the NRS 3, but all the other bikes in the NRS line.
>
> as always Thanks for any help
>
> the lost newbie
>

From the information that you have given us we can assume:

2 months riding or 60 days x 50 miles per day = 3000 miles. I'd say that
the chain was due to break. You should have changed it sooner.

--
DTW .../\.../\.../\...

I've spent most of my money on mountain biking and windsurfing.
The rest I've just wasted.

[Slash]

On Fri, 18 Jul 2003 18:25:54 -0700, "Baelwulfe" >
scribbled:

>
> This week while riding my chain broke and lodged itself in my front
>derailleur, breaking it apart at the bottom. I called the LBS where I
>purchased it, and they told me without even seeing the bike that it is not a
>warranty issue. I have only had the bike for 2 months now is this normal,
>or am I being screwed. On another note the giant web site states that the
>NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times that
>it does not come with the NRS 3, but all the other bikes in the NRS line.
>
>as always Thanks for any help
>
>the lost newbie

My friend's '03 NRS3 came with a shock pump that fit both the front
Pilot SL and the rear Sid Air shocks. Are yours different?

-Slash
--
"Ebert Victorious"
-The Onion

[Nelson Binch]

"Baelwulfe" > wrote in message
...
|
| This week while riding my chain broke and lodged itself in my front
| derailleur, breaking it apart at the bottom. I called the LBS where I
| purchased it, and they told me without even seeing the bike that it is not
a
| warranty issue. I have only had the bike for 2 months now is this normal,
| or am I being screwed. On another note the giant web site states that the
| NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times that
| it does not come with the NRS 3, but all the other bikes in the NRS line.

Giant does not warranty chains (or any other "consumable" part like cables,
brake pads, tires, tubes) so they are correct in stating that. All warranty
claims are for "Factory Defects" and it would be difficult to show that a
chain had a defect. Take the bike in anyway and see what the dealer can or
will do for you. Put on a SRAM PC series chain and a new FD and go ride.

No NRS 3 has ever come packed with a rear shock pump and it is not listed in
the dealer manual or the catalog. The website must be in error. Generally
they don't provide these for the lowest price models (same thing with
Fisher) and they're only around $30 for a good one.


---
__o
_`\(,_ Cycling is life,
(_)/ (_) all the rest, just details.
Nelson Binch =^o.o^=
http://intergalax.com

Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.500 / Virus Database: 298 - Release Date: 7/10/2003

[Sorni]

"Nelson Binch" > wrote in message
...
> "Baelwulfe" > wrote in message
> ...
> |
> | This week while riding my chain broke and lodged itself in my front
> | derailleur, breaking it apart at the bottom. I called the LBS where I
> | purchased it, and they told me without even seeing the bike that it is
not a
> | warranty issue. I have only had the bike for 2 months now is this
normal,
> | or am I being screwed.

> Giant does not warranty chains (or any other "consumable" part like
cables,
> brake pads, tires, tubes) so they are correct in stating that. All
warranty
> claims are for "Factory Defects" and it would be difficult to show that a
> chain had a defect. Take the bike in anyway and see what the dealer can
or
> will do for you. Put on a SRAM PC series chain and a new FD and go ride.

But, but...I read on the Internet (so it must be true) that those chains
SUCK!

Trusting Bill

(PS: I agree about seeing what dealer will do, although it sounds like he's
already on "touchy" terms with 'em. Argument COULD be made that they didn't
assemble chain correctly, leading to premature e-jack-u-breakage.)

[Alan McClure]

"Nelson Binch" > wrote in message
...
> "Baelwulfe" > wrote in message
> ...
> |
> | This week while riding my chain broke and lodged itself in my front
> | derailleur, breaking it apart at the bottom. I called the LBS where I
> | purchased it, and they told me without even seeing the bike that it is
not
> a
> | warranty issue. I have only had the bike for 2 months now is this
normal,
> | or am I being screwed. On another note the giant web site states that
the
> | NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times
that
> | it does not come with the NRS 3, but all the other bikes in the NRS
line.
>
> Giant does not warranty chains (or any other "consumable" part like
cables,
> brake pads, tires, tubes) so they are correct in stating that. All
warranty
> claims are for "Factory Defects" and it would be difficult to show that a
> chain had a defect. Take the bike in anyway and see what the dealer can
or
> will do for you. Put on a SRAM PC series chain and a new FD and go ride.
>
> No NRS 3 has ever come packed with a rear shock pump and it is not listed
in
> the dealer manual or the catalog. The website must be in error.
Generally
> they don't provide these for the lowest price models (same thing with
> Fisher) and they're only around $30 for a good one.
>
>
> ---
> __o
> _`\(,_ Cycling is life,
> (_)/ (_) all the rest, just details.
> Nelson Binch =^o.o^=
> http://intergalax.com
>
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.500 / Virus Database: 298 - Release Date: 7/10/2003
>
>

Wouldn't you think that even if the website is mistaken about the pump, that
he could contact Giant about the issue and get a pump from them somehow,
since it is their mistake? It seems to me that if Giant says things come a
certain way on their bikes, then they should be made somehow to follow
through. Of course if they refuse, then what can you do--nothin I guess.

Alan

[David Kunz]

Sorni wrote:
> "Nelson Binch" > wrote in message
> ...
>
>>"Baelwulfe" > wrote in message
...
>>|
>>| This week while riding my chain broke and lodged itself in my front
>>| derailleur, breaking it apart at the bottom. I called the LBS where I
>>| purchased it, and they told me without even seeing the bike that it is
>
> not a
>
>>| warranty issue. I have only had the bike for 2 months now is this
>
> normal,
>
>>| or am I being screwed.
>
>
>>Giant does not warranty chains (or any other "consumable" part like
>
> cables,
>
>>brake pads, tires, tubes) so they are correct in stating that. All
>
> warranty
>
>>claims are for "Factory Defects" and it would be difficult to show that a
>>chain had a defect. Take the bike in anyway and see what the dealer can
>
> or
>
>>will do for you. Put on a SRAM PC series chain and a new FD and go ride.
>
>
> But, but...I read on the Internet (so it must be true) that those chains
> SUCK!
>
> Trusting Bill
>
> (PS: I agree about seeing what dealer will do, although it sounds like he's
> already on "touchy" terms with 'em. Argument COULD be made that they didn't
> assemble chain correctly, leading to premature e-jack-u-breakage.)
>

Or, the chain's defective (IMO) and since it comes with the bike, the
shop's responsible.

And, take a printout of the web page to the shop and push...

David

[Sorni]

"Alan McClure" > wrote in message
news:5wcSa.97477$N7.11862@sccrnsc03...
>
> "Nelson Binch" > wrote in message
> ...
> > "Baelwulfe" > wrote in message
> > ...
> > |
> > | This week while riding my chain broke and lodged itself in my
front
> > | derailleur, breaking it apart at the bottom. I called the LBS where I
> > | purchased it, and they told me without even seeing the bike that it is
> not
> > a
> > | warranty issue. I have only had the bike for 2 months now is this
> normal,
> > | or am I being screwed. On another note the giant web site states that
> the
> > | NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times
> that
> > | it does not come with the NRS 3, but all the other bikes in the NRS
> line.
> >
> > Giant does not warranty chains (or any other "consumable" part like
> cables,
> > brake pads, tires, tubes) so they are correct in stating that. All
> warranty
> > claims are for "Factory Defects" and it would be difficult to show that
a
> > chain had a defect. Take the bike in anyway and see what the dealer can
> or
> > will do for you. Put on a SRAM PC series chain and a new FD and go
ride.
> >
> > No NRS 3 has ever come packed with a rear shock pump and it is not
listed
> in
> > the dealer manual or the catalog. The website must be in error.
> Generally
> > they don't provide these for the lowest price models (same thing with
> > Fisher) and they're only around $30 for a good one.
> >
> >
> > ---
> > __o
> > _`\(,_ Cycling is life,
> > (_)/ (_) all the rest, just details.
> > Nelson Binch =^o.o^=
> > http://intergalax.com
> >
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.500 / Virus Database: 298 - Release Date: 7/10/2003
> >
> >
>
> Wouldn't you think that even if the website is mistaken about the pump,
that
> he could contact Giant about the issue and get a pump from them somehow,
> since it is their mistake? It seems to me that if Giant says things come
a
> certain way on their bikes, then they should be made somehow to follow
> through. Of course if they refuse, then what can you do--nothin I guess.

Sorta like Marzocchi manuals saying "Use the M shock pump, included, to..."

Yeah, right.

Bill

[ClydesdaleMTB]

Baelwulfe wrote:
> This week while riding my chain broke and lodged itself in my front
> derailleur, breaking it apart at the bottom. I called the LBS where I
> purchased it, and they told me without even seeing the bike that it is not a
> warranty issue. I have only had the bike for 2 months now is this normal,
> or am I being screwed.


Chain breakage (outside of a week or two) is usually not a "covered"
item. As such, the consequental damage would not be covered either.
still any decent LBS should at least try and work with you towards a
compromise.


> On another note the giant web site states that the
> NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times that
> it does not come with the NRS 3, but all the other bikes in the NRS line.
>
> as always Thanks for any help


Bring a print out of the web-page to the LBS and show them. If they do
not budge ask them to put it in writing, and then contact your Mfg.'s
Customer Service Dept. direclty.


--
John G.
http://www.shavings.net/survival.htm

[ClydesdaleMTB]

Alan McClure wrote:

> Wouldn't you think that even if the website is mistaken about the pump, that
> he could contact Giant about the issue and get a pump from them somehow,
> since it is their mistake?


ABSOLUTELY!


> It seems to me that if Giant says things come a
> certain way on their bikes, then they should be made somehow to follow
> through.

Can you say "bait and switch"?


> Of course if they refuse, then what can you do--nothin I guess.

State Attourney Genereal's office, Department of Consumer Protection.




--
John G.
http://www.shavings.net/survival.htm