Value of a good dealer.

[Fred]

I bought a new MTB a couple of weeks ago just to ride off road a little from
time to time. Last Sunday I discovered to my chagrin that the threads on
the right crank were stripped (probably at the factory) because I had the
pedal come completely loose and there was nothing to screw it into. I
didn't enjoy the 4 mile walk out of the woods pushing the bike in 90 degree
heat. On the way home I thought I'd drop the bike off at the dealer and
then call the service department on Monday. When I arrived I was surprised
to learn the service department was open. They looked at my bike,
cannibalized a crankset from a new bike on the sales floor and had mine
fixed in about 15 or 20 minutes. No charge. I arrived home with my bike a
little muddy but good as new again. I was impressed and grateful. You
can't overestimate the value of a good dealer. This dealer? - Outpost
Sports in Mishawaka, Indiana. They deserve the business they earn.

[Paul Southworth]

In article >,
Fred > wrote:
>I bought a new MTB a couple of weeks ago just to ride off road a little from
>time to time. Last Sunday I discovered to my chagrin that the threads on
>the right crank were stripped (probably at the factory) because I had the
>pedal come completely loose and there was nothing to screw it into.

Just FYI, the dealer put the pedals on, not the factory, and the
most likely cause of the failure was not installing them tightly.
This can easily rip the threads out of a crank arm and it is not an
uncommon problem. So they owed you one; nice to hear they did the
decent thing because you deserved every bit of it.

--Paul

[Fred]

> Fred > wrote:
> >I bought a new MTB a couple of weeks ago just to ride off road a little
from
> >time to time. Last Sunday I discovered to my chagrin that the threads on
> >the right crank were stripped (probably at the factory) because I had the
> >pedal come completely loose and there was nothing to screw it into.
>
> Just FYI, the dealer put the pedals on, not the factory, and the
> most likely cause of the failure was not installing them tightly.
> This can easily rip the threads out of a crank arm and it is not an
> uncommon problem. So they owed you one; nice to hear they did the
> decent thing because you deserved every bit of it.
>
> --Paul
>
Thanks for the information. I didn't think I caused the problem since I
didn't do anything with the pedals except use them. It doesn't really
matter whose fault it was, what matters to me is that did indeed do the
decent thing and I appreciated it. Take care.

Fred

[Bernie]

Fred wrote:

> > Fred > wrote:
> > >I bought a new MTB a couple of weeks ago just to ride off road a little
> from
> > >time to time. Last Sunday I discovered to my chagrin that the threads on
> > >the right crank were stripped (probably at the factory) because I had the
> > >pedal come completely loose and there was nothing to screw it into.
> >
> > Just FYI, the dealer put the pedals on, not the factory, and the
> > most likely cause of the failure was not installing them tightly.
> > This can easily rip the threads out of a crank arm and it is not an
> > uncommon problem. So they owed you one; nice to hear they did the
> > decent thing because you deserved every bit of it.
> >
> > --Paul
> >
> Thanks for the information. I didn't think I caused the problem since I
> didn't do anything with the pedals except use them. It doesn't really
> matter whose fault it was, what matters to me is that did indeed do the
> decent thing and I appreciated it. Take care.
>
> Fred

The positive job they did for you indicates their value. They saved you a lot
of hassle, and you're back on the road. I'm sure my LBS would come through for
me too. That's why I do business with em.
Good story!
Best regards, Bernie