On Dec 4, 11:39 am, landotter wrote:
Apparently, they're not in the business of making money. Very few
people actually utilize lifetime warranties--their worth is usually in
how they're handled. If they'd spent the $10 in labor and fixed your
bag, they're have gotten it back a hundred fold in free word of mouth
advertising. They're stricken from my list for sure.

100% correct. It is silly to argue about $12 and lose hundreds.
I had really good experience with Kurt Kinetic sending me another
resistance unit for their wind trainer. No questions - once they
determined that I am using it correctly and that old unit is very
likely out of balance they sent me one within a week.
So later when I had a chance to buy their fluid trainer on sale
I did not hesitate. Small investement in customer service bought
them loyal customer.