"Justin Lewis" wrote in message
news
Please read the information below and make your own conclusion as to
why you must never buy a frame from Bianchi! Would Bianchi still act
in this way if the defects had resulted in personal injury?

This is so lame. Nobody cares, and if they did care, why would anyone take
your word for it when you publish this in a forum that Bianchi can't reply
to? You got the exact result anyone reasonable would expect. Granted, most
others would say, "darn", right after my friggin' warranty expired" and that
would be the end of it. In fact, things like that have happened to me and I
am sure just about everyone at one time or another. In fact, I am typing
this on a 13 month old notebook that has a few problems that I should have
had repaired, but the warranty just expired a month ago. Computers are
typically expected to last about 3 years. Warrantys are typically from 90
days to 3 years. You think I should be able to get it repaired any time
within 3 years because that is the typical life expectancy? What is the
difference between your situation and mine (besides the fact that you
already got half of your money refunded)? According to you, a warranty
should be regulated by the government. And you have the nerve to call
Americans letigious? You are not a reasonable person.




Dear Sir,

On 1 December 2001 I purchased a Bianchi Boron Frame Size 58 cm from
Van Herwerden Wielersport in the Netherlands. I have used this frame
during the Summer months (March to October) resulting in a total of 13
or 14 months use. Recently (end of August ) the dealer from whom I
bought the frame established that it had cracked in at least two
places.



The frame was returned to Italy via the Dutch importer. After several
weeks I received notice that Bianchi is not prepared to replace the
frame simply saying that it is outside the one year guarantee period.



I am naturally highly dissatisfied with this response: you may chose
only to provide a one year guarantee (which suggests that Bianchi has
no confidence in its own products) but that does no exclude you from
the responsibility of providing a product which satisfies what can be
reasonably expected of it. It can reasonably be expected that a frame
of this supposed quality will last 5 years.



As this particular frame has lasted about 20% of that period your
responsibility is to refund 80% of its value or, as a gesture of
goodwill, to provide a replacement frame of similar quality. Your
abject failure to even discuss this possibility suggests that you
consider that a frame which lasts 366 days has fulfilled Bianchi's
obligations to its client. I can assure you that this is not the case
under Dutch law.



I expect better from Bianchi: your lack of preparedness to replace
this frame or provide an adequate refund is a complete desertion of
your responsibility and has left the Dutch dealer (who has been more
than reasonable) out of pocket.



May I suggest that you include a statement in your publicity campaign
in the Netherlands (To be faster you only need an extra gear) to the
effect that you expect certain models of your range to last 365 days
only.

I feel it only pertinent to add to the message below that the dealer
from whom I bought the frame has previously had poor experiences with
the service from Bianchi in these sort of cases and has decided no
longer to stock or sell Bianchi frames. He strongly advises against
the purchase of your products: as the largest dealer in our region
this will surely influence your image in the whole of the Benelux. In
the light of this I suggest that it really is time for your company to
revise its position regarding service (or as it currently is, lack of
service).




I expect the courtesy of a reply containing an adequate proposal,



Yours faithfully,





Justin Lewis.