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lickton's gets no more business from me!
i ordered a single campy lock-ring from lickton's. shipping was $6.
alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's |
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