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Retail Performance Stores asking for customer name.
It's your name dweeb. They do so at a lot of stores including CompUSA so
that they do indeed have a way to reference your purchase and it's date and price if you need to return it or it is defective and needs to be exchange so that you aren't SOL and they don't have a ticked off customer who they have no proof of purchasing through them. What is the worst thing they could do with your information anyway? Send you a catalog or sales announcement? Geez, stop being so paranoid and by the way, try being polite to salespeople in stores instead of an arrogant, self-righteous weenie. The guy making $8 an hour is told to ask for certain information. Want to buy an extra phone at your local cellular phone shop, well you'll have to give your name. Oh and by the way, if a retailer can track it's customer's purchases, they can develop purchase pattern information which can help them to stock product that you want or would be inclined to purchase versus something the buyer "thinks" people like because that person does and they can go back to their data and say, well you know we sold 5 times as many Continental tires in red as we did in the generic tan and black, let's make sure we order appropriately so that we don't disappoint you Mr. Customer when you come in to buy another couple sets of red and gee, we ran out 2 weeks ago and we won't be able to get any for another 2 weeks...they lose a sale, you leave frustrated, have to go elsewhere, you've wasted time and accomplished nothing and spend half the rest of the day finding someone else locally who has the tires in the color you want for your ride tomorrow. Isn't that a better way to run a company than your way? I'm sure you aren't in sales and you are not in a decision-making role whatever you do. And one last thing, if you were the norm, they wouldn't ask the question. Maybe you would be more relaxed if you left down your guard, relaxed a bit and got off your high horse. I'm sure you pay taxes dude, so uncle Sam already knows who you are and where you live. I'm sure your sense of importance is self-importance and I'm sure you are nothing more than a cog in someone else's wheel at best. And by the way, try shopping for stuff at a locally owned pro shop and support your local merchants for a change. I'm sure you don't mind telling them your name, particularly when you drop your bike for some servicing! Or your local cleaner or where you make an appointment to get your hair cut or lawn mowed or car serviced. Such inanity! Dan "Sam Yorko" wrote in message ... Went in to my local Performance to buy a Topeak Mountain Morph pump (they're on sale). At the cash register, they demanded my name to complete the purchase. Only after I almost walked out did they relent on the demand. The excuse offered: in case I lost the receipt, they could look up the transaction if I wanted to return my purchase. Well, OK, that's the story being offered to the customers. And, even believing for the moment that that is the only reason for getting the customer name, that doesn't preclude some marketing dweeb within Performance in the future deciding that there is all this nice customer data just sitting around, and it's time to mine it for marketing purposes. No thanks. Sam |
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Retail Performance Stores asking for customer name.
On Sat, 23 Aug 2003 14:04:37 -0800, Sam Yorko
wrote: Went in to my local Performance to buy a Topeak Mountain Morph pump (they're on sale). At the cash register, they demanded my name to complete the purchase. Only after I almost walked out did they relent on the demand. The excuse offered: in case I lost the receipt, they could look up the transaction if I wanted to return my purchase. Well, OK, that's the story being offered to the customers. And, even believing for the moment that that is the only reason for getting the customer name, that doesn't preclude some marketing dweeb within Performance in the future deciding that there is all this nice customer data just sitting around, and it's time to mine it for marketing purposes. No thanks. Sam If you don't want to give a name and the person behind the register is being told by management that s/he must get names, give a fake name and address. If it is for warranty purposes only, all that counts is you remembering what name you used at that store. |
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Retail Performance Stores asking for customer name.
x-no-archive:yes
If you don't want to give a name and the person behind the register is being told by management that s/he must get names, give a fake name and address. If it is for warranty purposes only, all that counts is you remembering what name you used at that store. Yeah, unless they ask for a driver's license to make sure you're the right person! Pat in TX |
#4
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Retail Performance Stores asking for customer name.
On Sat, 23 Aug 2003, Sam Yorko wrote:
Went in to my local Performance to buy a Topeak Mountain Morph pump (they're on sale). At the cash register, they demanded my name to complete the purchase. Only after I almost walked out did they relent on the demand. The excuse offered: in case I lost the receipt, they could look up the transaction if I wanted to return my purchase. So what are they going to do with only your name? Without an address it isn't good for much, other than as a way to control returns. Don donwiss at panix.com. |
#5
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Retail Performance Stores asking for customer name.
"Dan O'Brasky" wrote in message
... It's your name dweeb. They do so at a lot of stores including CompUSA so that they do indeed have a way to reference your purchase and it's date and price if you need to return it or it is defective and needs to be exchange so that you aren't SOL and they don't have a ticked off customer who they have no proof of purchasing through them. That's what receipts are for. If Joe Customer is too incompetant to safely save his receipts, he deserves no support from the retailer. What is the worst thing they could do with your information anyway? Send you a catalog or sales announcement? Geez, stop being so paranoid and by the way, try being polite to salespeople in stores instead of an arrogant, self-righteous weenie. The guy making $8 an hour is told to ask for certain information. Want to buy an extra phone at your local cellular phone shop, well you'll have to give your name. Oh and by the way, if a retailer can track it's customer's purchases, they can develop purchase pattern information which can help them to stock product that you want or would be inclined to purchase versus something the buyer "thinks" people like because that person does and they can go back to their data and say, well you know we sold 5 times as many Continental tires in red as we did in the generic tan and black, let's make sure we order appropriately so that we don't disappoint you Mr. Customer when you come in to buy another couple sets of red and gee, we ran out 2 weeks ago and we won't be able to get any for another 2 weeks...they lose a sale, you leave frustrated, have to go elsewhere, you've wasted time and accomplished nothing and spend half the rest of the day finding someone else locally who has the tires in the color you want for your ride tomorrow. Isn't that a better way to run a company than your way? I'm sure you aren't in sales and you are not in a decision-making role whatever you do. And one last thing, if you were the norm, they wouldn't ask the question. Maybe you would be more relaxed if you left down your guard, relaxed a bit and got off your high horse. I'm sure you pay taxes dude, so uncle Sam already knows who you are and where you live. I'm sure your sense of importance is self-importance and I'm sure you are nothing more than a cog in someone else's wheel at best. And by the way, try shopping for stuff at a locally owned pro shop and support your local merchants for a change. I'm sure you don't mind telling them your name, particularly when you drop your bike for some servicing! Or your local cleaner or where you make an appointment to get your hair cut or lawn mowed or car serviced. Such inanity! Dan As far as tracking their sales, they don't need my name to track the quantities of each product sold in a given period; they can do that by scanning the barcode on the product and updating their database accordingly. Cellular phone service represents an on-going business relationship; of course the vendor has both a need and a right to know who I am. Buying a bicycle pump, for cash, is a one-time encounter and the vendor has no need, and therefore no right, to know anything about me. You're comparing Apples and PCs. Personally, I don't really care who tracks what information about me (I don't know about the OP). I do get annoyed with companies who want my name and address and phone number when I'm making a small cash purchase. They are making a big production, and wasting time, over a trivial sale. Information that they don't need they don't get. Actually, given the rising number of identity thefts each year, we probably ought not be cavalier with our personal information. |
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Retail Performance Stores asking for customer name.
"Ray Heindl" wrote in message ... Sam Yorko wrote: Went in to my local Performance to buy a Topeak Mountain Morph pump (they're on sale). At the cash register, they demanded my name to complete the purchase. Only after I almost walked out did they relent on the demand. The excuse offered: in case I lost the receipt, they could look up the transaction if I wanted to return my purchase. They apparently think it's better to insult their customers by assuming they're idiots than to admit they want to collect info for their marketing database. Well, OK, that's the story being offered to the customers. And, even believing for the moment that that is the only reason for getting the customer name, that doesn't preclude some marketing dweeb within Performance in the future deciding that there is all this nice customer data just sitting around, and it's time to mine it for marketing purposes. No thanks. Radio Shack used to ask for a phone number, even for the most trivial purchases. But they were always nice about my refusal to give them any info. Once enough people refuse at Performance they'll probably quit being obnoxious about it. If not, you can always vote with your feet. Or make up a name and address and let them waste the cost of mailing their innumerable catalogs. Heh. Yeah, I like that idea. We should all use the same name, just to cause a huge, inexplicable spike in the data. -Barry |
#7
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Retail Performance Stores asking for customer name.
Dan Daniel wrote: On Sat, 23 Aug 2003 14:04:37 -0800, Sam Yorko wrote: Went in to my local Performance to buy a Topeak Mountain Morph pump (they're on sale). At the cash register, they demanded my name to complete the purchase. Only after I almost walked out did they relent on the demand. The excuse offered: in case I lost the receipt, they could look up the transaction if I wanted to return my purchase. Well, OK, that's the story being offered to the customers. And, even believing for the moment that that is the only reason for getting the customer name, that doesn't preclude some marketing dweeb within Performance in the future deciding that there is all this nice customer data just sitting around, and it's time to mine it for marketing purposes. No thanks. Sam If you don't want to give a name and the person behind the register is being told by management that s/he must get names, give a fake name and address. If it is for warranty purposes only, all that counts is you remembering what name you used at that store. You don't mind lying about who you are just to get a cashier out of your face? Sorry. I won't do it. Radio Shack used to be prretty insistent about name, etc. blablah,. The proper thing (IMHO) is to decline to give up the information and keep your receipt. Why do they need to know? Bernie |
#8
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Retail Performance Stores asking for customer name.
Yeah, unless they ask for a driver's license to make sure you're the right
person! I don't have a license, that's why I'm here, I ride a bike... "Pat" wrote in message ... x-no-archive:yes If you don't want to give a name and the person behind the register is being told by management that s/he must get names, give a fake name and address. If it is for warranty purposes only, all that counts is you remembering what name you used at that store. Yeah, unless they ask for a driver's license to make sure you're the right person! Pat in TX |
#9
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Retail Performance Stores asking for customer name.
On Sun, 24 Aug 2003, "example.com" wrote:
Yeah, unless they ask for a driver's license to make sure you're the right person! I don't have a license, that's why I'm here, I ride a bike... NY State issues an non-driver ID card that looks almost exactly like a driver's license. You also get them at the Motor Vehicles Dept. More info he http://www.nydmv.state.ny.us/license.htm#nondriver. Then follow link to "brochure" for picture. Don donwiss at panix.com. |
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Retail Performance Stores asking for customer name.
In article ,
Dan O'Brasky wrote: What is the worst thing they could do with your information anyway? Send you a catalog or sales announcement? Sell it a thousand times for a penny and god help you if you gave them a phone number. |
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