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#22
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Retail Performance Stores asking for customer name.
When I bought my bike at my LBS, I did give all the information. This way,
when I showed up to fix something under the warranty, I didn't have to bother looking for my receipt. "Sam Yorko" wrote in message ... Went in to my local Performance to buy a Topeak Mountain Morph pump (they're on sale). At the cash register, they demanded my name to complete the purchase. Only after I almost walked out did they relent on the demand. The excuse offered: in case I lost the receipt, they could look up the transaction if I wanted to return my purchase. Well, OK, that's the story being offered to the customers. And, even believing for the moment that that is the only reason for getting the customer name, that doesn't preclude some marketing dweeb within Performance in the future deciding that there is all this nice customer data just sitting around, and it's time to mine it for marketing purposes. No thanks. Sam |
#23
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Retail Performance Stores asking for customer name.
When I bought my bike at my LBS, I did give all the information. This way,
when I showed up to fix something under the warranty, I didn't have to bother looking for my receipt. Legally, the shop has no choice but to obtain contact information from you, as it is *their* responsibility to contact the customer in the event of a recall. Having gone through that a couple of times (for suspension forks), let me assure you that it's not a whole lot of fun! Having said that, you can, and perhaps should, request that absolutely positively your name doesn't get used for marketing purposes. We decline marketing "partnerships" all the time that involve the use of our customers' data. At some point, it becomes an issue of trust. Sam doesn't trust Performance, or apparently anybody else, with even his name. That's fine, people are free to do as they wish, but it also greatly devalues any relationship that *I* have with *my* customers. I'd rather not live in a world where they thought I was out to get them or sell their names etc... I'd prefer to think that my customers appreciate that I keep track of things for them, and can more efficiently deal with repairs etc., and that I'm doing them a favor, not something nasty. --Mike-- Chain Reaction Bicycles http://www.ChainReactionBicycles.com "Paul Bielec" wrote in message ... When I bought my bike at my LBS, I did give all the information. This way, when I showed up to fix something under the warranty, I didn't have to bother looking for my receipt. "Sam Yorko" wrote in message ... Went in to my local Performance to buy a Topeak Mountain Morph pump (they're on sale). At the cash register, they demanded my name to complete the purchase. Only after I almost walked out did they relent on the demand. The excuse offered: in case I lost the receipt, they could look up the transaction if I wanted to return my purchase. Well, OK, that's the story being offered to the customers. And, even believing for the moment that that is the only reason for getting the customer name, that doesn't preclude some marketing dweeb within Performance in the future deciding that there is all this nice customer data just sitting around, and it's time to mine it for marketing purposes. No thanks. Sam |
#24
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Retail Performance Stores asking for customer name.
In article m,
Mike Kruger wrote: At places where I find this obnoxious, I used to give my name as Bill Clinton 1600 Pennsylvania Avenue Washington, DC 90210 Isn't it a federal offense to impersonate a president? -- -- LITTLE KNOWN FACT: Did you know that 85% of North Americans cannot taste the difference between fried dog and fried cat? |
#25
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Retail Performance Stores asking for customer name.
Thu, 28 Aug 2003 03:04:21 GMT,
, (Pete Hickey) wrote: Isn't it a federal offense to impersonate a president? Not if you're the former governor of Texas. -- zk |
#26
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Retail Performance Stores asking for customer name.
"Zoot Katz" a écrit "
At worst, just tell them "Cash". That's what I say and if they get lippy or look perturbed, I tell 'em, "Jay, Jay Cash". ...... I used to use "Elvis" when waiting for a table. I started doing it in Montreal where the Francophones regularly slaughtered my name into some unrecognisable forms. "Elvis" made it easy for both of us. If Zoot Katz bears any resemblance with your real name, I see all kind of funny possibilities in French.... Michel |
#27
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Retail Performance Stores asking for customer name.
If Zoot Katz bears any resemblance with your real name, I see all kind of
funny possibilities in French.... such as... |
#28
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Retail Performance Stores asking for customer name.
Thu, 28 Aug 2003 16:15:31 -0400, ,
"Paul Bielec" wrote: If Zoot Katz bears any resemblance with your real name, I see all kind of funny possibilities in French.... such as... Actually it's, "Zut! . . .cats", like you stepped barefoot onto a hairball. Sorta moitié French et half Anglais. -- zk |
#29
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Retail Performance Stores asking for customer name.
"Pete Hickey" wrote in message
... In article m, Mike Kruger wrote: At places where I find this obnoxious, I used to give my name as Bill Clinton 1600 Pennsylvania Avenue Washington, DC 90210 Isn't it a federal offense to impersonate a president? Uses like this are covered under the same "satire" provisions that allow comedians on Saturday Night Live to impersonate the president. I'm clearly not ACTUALLY pretending to be the president (note the zip code is the zip code for Beverly Hills, California -- well known because of the TV show "Beverly Hills 90210". The phone number was the number for "information"). If I actually charged merchandise to the president (or, to anyone else!), that would be another matter. A "google" search on Clinton Impersonator turned up 5810 entries(*), including some like this: http://www.counterfeitbill.com/cb.html and a page with photos of ten different Clinton impersonators: http://www.internationalcelebrityima...illClinton.htm along with Hillary impersonators like: http://www.hillarylookalike.com/ If someone wants to contend that American presidents as a whole have been better at providing comedy material than leadership over the past, say, 35 years I'd say it "wouldn't be prudent" to agree. (*) A Google search on "Elvis Impersonator" turns up "about 39,000" entries. A Google search on "Eisenhower Impersonator" turns up 500 entries, but most aren't really Eisenhower impersonators, just the words "Eisenhower" and "Impersonator" showing up on the same web page. In fact one site http://www.entertainmentforhire.com/...Eisenhower.htm notes "Online talent for Dwight Eisenhower is currently under consideration and will be added shortly. Click hereto be notified when a Dwight Eisenhower impersonator has been added. If you're a celebrity impersonator who performs as Dwight Eisenhower, click on the mask below to email us immediatly!"(sic) You may draw your own conclusions about American popular culture from these numbers. |
#30
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Retail Performance Stores asking for customer name.
In article ,
"M Gagnon" writes: After all, it shouldn't take more time to pay then it takes to find the product on the shelves. You've just reminded me of the times I've been stuck in line-ups behind customers whom insist upon paying for every little thing with their debit card. And then nervously forgetting their PIN, and punching guess after guess into the handheld keypad. cheers, Tom -- -- Powered by FreeBSD Above address is just a spam midden. I'm really at: tkeats [curlicue] vcn [point] bc [point] ca |
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