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#1
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lickton's gets no more business from me!
i ordered a single campy lock-ring from lickton's. shipping was $6.
alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's |
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#2
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lickton's gets no more business from me!
On Mon, 21 Apr 2008 13:25:38 -0700 (PDT), walter
wrote: i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's Curt + 1 Walther 0 Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. Put it in an envelope. Make sure it's not going to pierce the packaging. Put my address on the envelope. Now take it to the post office and pay the postage. Tell me that you'll do that for a stranger for less than six bucks. -- zk |
#3
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lickton's gets no more business from me!
i ordered a single campy lock-ring from lickton's. shipping was $6.
alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, It's not a markup, it's a service charge. My goodness, do you go into a restaraunt and complain that they shouldn't be charging $6 for a salad that has .50 worth of vegetables or whatever in it? How is that different? --Mike Jacoubowsky Chain Reaction Bicycles www.ChainReaction.com Redwood City & Los Altos, CA USA "walter" wrote in message ... i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's |
#4
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Lickton's gets no more business from me!
Zoot Katz wrote:
On Mon, 21 Apr 2008 13:25:38 -0700 (PDT), walter wrote: i ordered a single campy lock-ring from lickton's. shipping was $6. alot, but whatever. receive the lock-ring a week or so later, strapped to the back of a turtle...and the envelope indicated shipping cost was an actual $0.82. i understand shipping has labour costs, material costs, etc. but a 631% markup is ludicrous, so wrote an unpleasant email to their customer-support address saying i thought it was ludicrous and that if they charge a premium for shipping, they should at least use some sort of premium class of expedited shipping (i.e., postal priority, fedex ground, ups). also told them that i'd share my experiences on the online forums i frequent. clearly not the best tack to take, but i was tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever. their reply was, ahem, perhaps even more unkind with a load of rationalization and justification. and further try to justify that because they need to subsidize the shipping costs on kryptonite locks. hmmm...lemme seee he shipping a 20gram lockring...walk over to the bin, pick it out, stuff envelope, print out invoice/label, stick to envelop, print out postage, drop in mailbox. i do that all the time and it takes me a minute or two. clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. walter -------- Original Message -------- Subject: We love you, too, Walter. Date: Sat, 19 Apr 2008 15:46:04 -0500 From: Robert Lickton Get a grip, Walter. Did you know shipping is about more than the actual cost. It's about the time and materials, also? Did you know it actually takes more time to process a small item than a large item? Shipping is not a profit center, at least it's not in this store. If you compare our shipping rates you will find out we're pretty darn competitive. Try this: buy a Kryptonite New York U-Lock from us. You won't hear us crying that it costs us more to ship than we charge for shipping. Sorry to offend you, but your rant was far more offensive than my reply. --Curt at Lickton's Curt + 1 Walther 0 Tell ya what, Walter, go get me a shiney sharp object from your kitchen drawer. Put it in an envelope. Make sure it's not going to pierce the packaging. Put my address on the envelope. Now take it to the post office and pay the postage. Tell me that you'll do that for a stranger for less than six bucks. Having performed lower management, my opinion is that Zoot is correct, and Walter Manning is off base. This post will NOT discourage me from ordering from Lickton's. -- Tom Sherman - Holstein-Friesland Bovinia The weather is here, wish you were beautiful |
#5
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lickton's gets no more business from me!
In article
, walter wrote: clearly, these guys are running a crappy shop and in over their heads if they seriously believe a they can justify such a huge markup on the basis of time and materials. and this douchebag "curt" is a jackass who knows nothing at all about customer service. Lickton's is a brick and mortar shop that has been in business for at least 30+ years, since I first did business with them in 1978 and they were well-known then. Bob Lickton is notorious cranky and, from a customer service perspective, that's not a particularly good thing as you point out. On the other hand, he's managed to be in business for a long time and to develop a reputation as one of the better shops in the Chicago area. So he's done something right. I'm baffled by buying a lock ring by mail order and not just riding down to the LBS to get one. Unless you only have LBSes with worse customer service than Lickton's. As a customer, of course, you certainly have the right to no longer do business with them if their service was unsatisfactory from your perspective. |
#6
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lickton's gets no more business from me!
"walter" wrote: (clip) further try to justify that because they need to subsidize the shipping costs on kryptonite locks. (clip) ^^^^^^^^^^^^^^^^^^^^^ Lemme guess. They didn't actually say that you were subsidizing Kryptonite locks. They tried to point out that they have a minimum charge, which results in less margin for handling on the heavier items (like Kryptonite locks.) It would be a good customer relations ploy to have a sub-minimum charge for items that will fit in a first-class envelope. |
#7
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lickton's gets no more business from me!
On Apr 21, 8:13 pm, Tim McNamara wrote:
I'm baffled by buying a lock ring by mail order and not just riding down to the LBS to get one. Unless you only have LBSes with worse customer service than Lickton's. Could be Walter has already gotten angry at all his local bike shops because they're not working for free, either. - Frank Krygowski |
#8
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lickton's gets no more business from me!
On Apr 21, 5:13*pm, Tim McNamara wrote:
As a customer, of course, you certainly have the right to no longer do business with them /if/ their service was unsatisfactory from your perspective. ... if ...? wtf? He doesn't have to do business with them for any reason or for no reason. BTW, Walt is a cry-baby who has nothing better to do than waste his time and everyone else's time complaining about some gd sub-$10 purchase that went all wrong. I mean, he could post something about global warming. Walt, you wouldn't own a Bianchi, per chance? |
#9
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lickton's gets no more business from me!
Mike Jacoubowsky wrote:
My goodness, do you go into a restaraunt and complain that they shouldn't be charging $6 for a salad that has .50 worth of vegetables or whatever in it? How is that different? One hopes the waitress is more attractive than Robert Lickton. Another example is medicine. Patient: "Doc, it hurts when I do this." Doctor: "Don't do that." That will cost you upwards of $50. |
#10
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lickton's gets no more business from me!
On Tue, 22 Apr 2008 00:37:09 GMT, "Leo Lichtman"
wrote: "walter" wrote: (clip) further try to justify that because they need to subsidize the shipping costs on kryptonite locks. (clip) ^^^^^^^^^^^^^^^^^^^^^ Lemme guess. They didn't actually say that you were subsidizing Kryptonite locks. They tried to point out that they have a minimum charge, which results in less margin for handling on the heavier items (like Kryptonite locks.) It would be a good customer relations ploy to have a sub-minimum charge for items that will fit in a first-class envelope. Stickers? -- zk |
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