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#1
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Beware of Lone Peak Packs Non-Warranty
I have a two year old Lone Peak RP700 rack trunk where one of the four
attachment straps came off. It wasn't abused or anything, my wife was pulling the strap tight though the buckle, and the sewn on strap just came off the rack trunk where it's sewn on. The rack trunk has probably only been used about 20 days in the last two years. No problem I thought, It has a lifetime warranty, so I packed it up and sent it off to Lone Peak for repair, complete with a copy of the receipt (even though no receipt is really necessary since it's a lifetime warranty). Today I get a call from Lone Peak that the repair is not covered by the warranty, and that the strap must have been caught in a spoke or something to come off like that (it wasn't). Since it's an expensive pack, I reluctantly agreed to pay for the repair and return shipping. So just be aware that Lone Peak Packs doesn't honor their wonderful warranty. If you're feeling good about spending more to buy a made in the U.S.A. product, partly because you think that there's a company that will stand behind the product, think again. I really liked the RP700 because it was the only rack trunk I found that didn't use Velcro straps to hold it on, they use buckles, and I own two of them. So stupid. For $12.50 they've alienated a customer that has bought several of their rather expensive products Next time I'll go to Performance and buy the Performance house brand. At least with Velcro I can repair it myself when the Velcro wears out. |
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#2
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Beware of Lone Peak Packs Non-Warranty
On Dec 4, 11:27*am, SMS wrote:
So stupid. For $12.50 they've alienated a customer that has bought several of their rather expensive products Next time I'll go to Performance and buy the Performance house brand. At least with Velcro I can repair it myself when the Velcro wears out. Apparently, they're not in the business of making money. Very few people actually utilize lifetime warranties--their worth is usually in how they're handled. If they'd spent the $10 in labor and fixed your bag, they're have gotten it back a hundred fold in free word of mouth advertising. They're stricken from my list for sure. |
#3
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Another Lifetime Non-Warranty
Well, I don't know if the blame is with the LBS or Arizona Innovations,
but I've been trying to get a "lifetime warranted" floor pump repaired, replaced or credited (since AZ Inno does not seem to make actual pumps anymore, just CO2 fill systems, which are of no interest to me) for over 6 months now. Nothing. -- Cats, coffee, chocolate...vices to live by |
#4
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Beware of Lone Peak Packs Non-Warranty
On Dec 4, 9:27*am, SMS wrote:
I have a two year old Lone Peak RP700 rack trunk where one of the four attachment straps came off. It wasn't abused or anything, my wife was pulling the strap tight though the buckle, and the sewn on strap just came off the rack trunk where it's sewn on. The rack trunk has probably only been used about 20 days in the last two years. No problem I thought, It has a lifetime warranty, so I packed it up and sent it off to Lone Peak for repair, complete with a copy of the receipt * (even though no receipt is really necessary since it's a lifetime warranty). Today I get a call from Lone Peak that the repair is not covered by the warranty, and that the strap must have been caught in a spoke or something to come off like that (it wasn't). Since it's an expensive pack, I reluctantly agreed to pay for the repair and return shipping. So just be aware that Lone Peak Packs doesn't honor their wonderful warranty. If you're feeling good about spending more to buy a made in the U.S.A. product, partly because you think that there's a company that will stand behind the product, think again. I really liked the RP700 because it was the only rack trunk I found that didn't use Velcro straps to hold it on, they use buckles, and I own two of them. So stupid. For $12.50 they've alienated a customer that has bought several of their rather expensive products Next time I'll go to Performance and buy the Performance house brand. At least with Velcro I can repair it myself when the Velcro wears out. You encountered the usual dispute over what is -- or is not -- a manufacturing defect. If it clearly is a manufacturing defect, the only thing you can do is threaten to take them to small claims court. In many states, you can recover attorneys fees in small contract disputes. You should also check local law on the duration of implied warranties for consumer products, etc. You may have a warranty claim apart from the written warranty. Manufacturers are in a tough spot because everyone claims that every product failure is caused by a manufacturing defect -- even if the product was run over with a lawn mower. They can bend over and take it in the shorts or put up a fight and maybe lose loyal customers. ON |
#5
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Beware of Lone Peak Packs Non-Warranty
On Dec 4, 2:26*pm, Jay Beattie wrote:
On Dec 4, 9:27*am, SMS wrote: I have a two year old Lone Peak RP700 rack trunk where one of the four attachment straps came off. It wasn't abused or anything, my wife was pulling the strap tight though the buckle, and the sewn on strap just came off the rack trunk where it's sewn on. The rack trunk has probably only been used about 20 days in the last two years. No problem I thought, It has a lifetime warranty, so I packed it up and sent it off to Lone Peak for repair, complete with a copy of the receipt * (even though no receipt is really necessary since it's a lifetime warranty). Today I get a call from Lone Peak that the repair is not covered by the warranty, and that the strap must have been caught in a spoke or something to come off like that (it wasn't). Since it's an expensive pack, I reluctantly agreed to pay for the repair and return shipping. So just be aware that Lone Peak Packs doesn't honor their wonderful warranty. If you're feeling good about spending more to buy a made in the U.S.A. product, partly because you think that there's a company that will stand behind the product, think again. I really liked the RP700 because it was the only rack trunk I found that didn't use Velcro straps to hold it on, they use buckles, and I own two of them. So stupid. For $12.50 they've alienated a customer that has bought several of their rather expensive products Next time I'll go to Performance and buy the Performance house brand. At least with Velcro I can repair it myself when the Velcro wears out. You encountered the usual dispute over what is -- or is not -- a manufacturing defect. *If it clearly is a manufacturing defect, the only thing you can do is threaten to take them to small claims court. In many states, you can recover attorneys fees in small contract disputes. You should also check local law on the duration of implied warranties for consumer products, etc. You may have a warranty claim apart from the written warranty. Manufacturers are in a tough spot because everyone claims that every product failure is caused by a manufacturing defect -- even if the product was run over with a lawn mower. *They can bend over and take it in the shorts or put up a fight and maybe lose loyal customers. ON- Hide quoted text - - Show quoted text - Dang, I got cut off. Anyway, for a $12.00 fix, they can just charge $10.00 shipping, keep a loyal customer and not take too much of a hair cut. On high value items, the call is a lot tougher, and generally manufacturers work with their dealers to determine if the customer is on the up and up (along with looking at the failure mode -- which usually tells you all you need to know). -- Jay Beattie. |
#6
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Beware of Lone Peak Packs Non-Warranty
On Dec 4, 5:27*pm, SMS wrote:
I have a two year old Lone Peak RP700 rack trunk where one of the four attachment straps came off. It wasn't abused or anything, my wife was pulling the strap tight though the buckle, and the sewn on strap just came off the rack trunk where it's sewn on. The rack trunk has probably only been used about 20 days in the last two years. No problem I thought, It has a lifetime warranty, so I packed it up and sent it off to Lone Peak for repair, complete with a copy of the receipt * (even though no receipt is really necessary since it's a lifetime warranty). Today I get a call from Lone Peak that the repair is not covered by the warranty, and that the strap must have been caught in a spoke or something to come off like that (it wasn't). Since it's an expensive pack, I reluctantly agreed to pay for the repair and return shipping. So just be aware that Lone Peak Packs doesn't honor their wonderful warranty. If you're feeling good about spending more to buy a made in the U.S.A. product, partly because you think that there's a company that will stand behind the product, think again. I really liked the RP700 because it was the only rack trunk I found that didn't use Velcro straps to hold it on, they use buckles, and I own two of them. So stupid. For $12.50 they've alienated a customer that has bought several of their rather expensive products Next time I'll go to Performance and buy the Performance house brand. At least with Velcro I can repair it myself when the Velcro wears out. What a stupid, stupid thing for Lone Peak to do. They've just motivated you to put on the permanent record that their word is no good. They were actually at the top of my list for replacement luggage, as my old Trek bag is no longer made, but now they're right off it, and their claim (or agent's claim -- I saw it on ebay) that no case of failed stitching is known is exposed as untrue. -- Andre Jute |
#7
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Beware of Lone Peak Packs Non-Warranty
Jay Beattie wrote:
You encountered the usual dispute over what is -- or is not -- a manufacturing defect. If it clearly is a manufacturing defect, the only thing you can do is threaten to take them to small claims court. In many states, you can recover attorneys fees in small contract disputes. You should also check local law on the duration of implied warranties for consumer products, etc. You may have a warranty claim apart from the written warranty. Yeah, and I could take along the same model that's a couple of years older, and has been much more heavily used, with no failures. I think I'll just write it off to experience. I just got ****ed when the guy on the phone made up a story about how the strap must have gotten caught in the spokes. Hopefully my Arkel bag will be better. |
#8
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Another Lifetime Non-Warranty
Ecnerwal wrote:
Well, I don't know if the blame is with the LBS or Arizona Innovations, but I've been trying to get a "lifetime warranted" floor pump repaired, replaced or credited (since AZ Inno does not seem to make actual pumps anymore, just CO2 fill systems, which are of no interest to me) for over 6 months now. Nothing. Maybe the lesson here is to shop at REI. They'll make good on warranties that the manufacturer doesn't want to honor, or more likely they force the manufacturer to honor the warranty. The warranty is part of the value of a product from Arkel or LonePeak since luggage products often have straps and buckles that fail. You pay for the warranty in the high price of the item. |
#9
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Beware of Lone Peak Packs Non-Warranty
On Dec 4, 11:39 am, landotter wrote:
Apparently, they're not in the business of making money. Very few people actually utilize lifetime warranties--their worth is usually in how they're handled. If they'd spent the $10 in labor and fixed your bag, they're have gotten it back a hundred fold in free word of mouth advertising. They're stricken from my list for sure. 100% correct. It is silly to argue about $12 and lose hundreds. I had really good experience with Kurt Kinetic sending me another resistance unit for their wind trainer. No questions - once they determined that I am using it correctly and that old unit is very likely out of balance they sent me one within a week. So later when I had a chance to buy their fluid trainer on sale I did not hesitate. Small investement in customer service bought them loyal customer. |
#10
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Another Lifetime Non-Warranty
In article ,
SMS wrote: Ecnerwal wrote: Well, I don't know if the blame is with the LBS or Arizona Innovations, but I've been trying to get a "lifetime warranted" floor pump repaired, replaced or credited (since AZ Inno does not seem to make actual pumps anymore, just CO2 fill systems, which are of no interest to me) for over 6 months now. Nothing. Maybe the lesson here is to shop at REI. They'll make good on warranties that the manufacturer doesn't want to honor, or more likely they force the manufacturer to honor the warranty. Most likely REI just eats the cost and sells the item for pennies on the dollar at the monthly "scratch and dent" sale. REI has a "100% satisfaction" policy. The warranty is part of the value of a product from Arkel or LonePeak since luggage products often have straps and buckles that fail. You pay for the warranty in the high price of the item. Or at least you thought you did. |
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