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Experiences with Halfords and Boardman Bikes
I would like to relate my recent experiences with Halfords and a Boardman bike I bought there. I joined a cycle to work scheme, and hence had a voucher (or Letter of Collection) from Halfords to purchase a bike from Halfords (and nowhere else). I was looking for a hybrid bike (to use for cycling to work) and found a limited range at a larger Halfords (in Charlton, London) where they sold a range endorsed by Chris Boardman, the hybrids ranging from £399 to £699. I purchased one of these using my letter of crdit and then the fun started! When I collected the bike I noticed that the gears had not been adjusted, but was able to fix this. Having ridden the bike to work once, I found that the crankset had not been secured properly to the bottom bracket, nor were the handle bars secure (this almost made me fall off!) I also noticed that the back wheel spokes were not all true. To cut a long and sorry story short, I found that the bicycle had not been properly assembled nor tested, and the results were dangerous. My first reaction was to return the bike, although the cycle to work scheme would prevent me going elsewhere to buy a different bike. My second thought was to go back to the shop and ask them to fix it, but given the lack of technical skills Halfords demonstrated and the waste of my time, I decided against this too, besides I'd just get angry with the useless monkeys. So I will forgoe the free 6 week checkup and go to a proper bike-shop to get them to fix the back wheel before it goes out of true instead. My advice to you, Mr Potential Bike purchaser is to give this bunch of useless and inept muppets at Halfords a wide berth, and take your custom to your local bike shop (perhaps by recommendation!) instead. NB the actual components on the CBoardman bike I bought are fine, just a shame that Halfords have anything to do with it. If I get angry enough (again) I may write to the esteemed Chris Boardman (MBE) to relay my experiences to him, for all the good it will do. |
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#2
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Experiences with Halfords and Boardman Bikes
On Feb 7, 12:44*pm, wrote:
I would like to relate my recent experiences with Halfords and a Boardman bike I bought there. I joined a cycle to work scheme, and hence had a voucher (or Letter of Collection) from Halfords to purchase a bike from Halfords (and nowhere else). I was looking for a hybrid bike (to use for cycling to work) and found a limited range at a larger Halfords (in Charlton, London) where they sold a range endorsed by Chris Boardman, the hybrids ranging from £399 to £699. I purchased one of these using my letter of crdit and then the fun started! When I collected the bike I noticed that the gears had not been adjusted, but was able to fix this. Having ridden the bike to work once, I found that the crankset had not been secured properly to the bottom bracket, nor were the handle bars secure (this almost made me fall off!) I also noticed that the back wheel spokes were not all true. To cut a long and sorry story short, I found that the bicycle had not been properly assembled nor tested, and the results were dangerous. My first reaction was to return the bike, although the cycle to work scheme would prevent me going elsewhere to buy a different bike. My second thought was to go back to the shop and ask them to fix it, but given the lack of technical skills Halfords demonstrated and the waste of my time, I decided against this too, besides I'd just get angry with the useless monkeys. So I will forgoe the free 6 week checkup and go to a proper bike-shop to get them to fix the back wheel before it goes out of true instead. My advice to you, Mr Potential Bike purchaser is to give this bunch of useless and inept muppets at Halfords a wide berth, and take your custom to your local bike shop (perhaps by recommendation!) instead. NB the actual components on the CBoardman bike I bought are fine, just a shame that Halfords have anything to do with it. If I get angry enough (again) I may write to the esteemed Chris Boardman (MBE) to relay my experiences to him, for all the good it will do. In the US, the perpetrator is Walmart, and the products sold are referred to here on Usenet as BSO's. Bike Shaped Objects. Joseph |
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